Refund policy
**Return and refund policy**
Last updated: Sept 14th 2026
Every 1Moment Studio piece is made to order: we build and hand-paint it after you place your order. Please read this policy before you buy.
**If your piece arrives damaged**
1. Within [7] days of delivery, reply to your order confirmation email with photos of the damaged piece and of the box it arrived in.
2. We reply with return instructions and the return address.
3. Once the damaged piece has been sent back to us, we ship its replacement at no cost to you.
A replacement for a Championship piece carries the same studio edition number as the piece it replaces. Fight Night pieces are not numbered.
We send a replacement only in exchange for the damaged piece, so please don't dispose of it. [If we can't make a replacement, we refund the full amount you paid for the piece and its shipping once the damaged piece is on its way back to us.]
**If your parcel is lost**
If your tracking shows no progress for [10] business days, or the carrier tells you the parcel is lost, reply to your order confirmation email. Once the carrier confirms the loss, we ship a replacement. A replacement for a Championship piece keeps the same studio edition number. If the original parcel reaches you after all, reply to your order email and we'll arrange for one of the two pieces to come back to us.
**Changing your mind**
Because each piece is made to order, we don't accept returns or exchanges if you change your mind. This does not affect what we do when a piece arrives damaged or a parcel is lost.
**Cancelling an order**
You can cancel an order within [24 hours] of placing it, as long as we haven't started making your piece. Reply to your order confirmation email as soon as you can. We refund the full amount you paid. If a Championship order is cancelled, its studio edition number goes to a later buyer of the same fight. Once we've started making your piece, [we can't cancel the order].
**How refunds are paid**
Refunds go back to the payment method you used, within [5] business days of [the returned piece reaching us / us agreeing to the cancellation]. Your bank or card provider may take a few more days to show the refund.
**Return address**
Please don't send anything back before we reply with instructions.
**Questions**
Reply to your order confirmation email, or write to support@1momentstudio.com .